How do I organise CRMatech to service my equipment?
The best place to start when you have a problem with a piece of equipment is to give us a call, we still believe in having a human being answering the phone. Tell us about the problem you are having, it could be something we can work with you to fix over the phone. If we are not able to resolve it by phone, we will ask you to either send your instrument to us for evaluation or to organise a visit from one of our technicians. We will ask you to also fill out a service request form.
How do I send my equipment to CRMatech for evaluation?
We recommend using a courier to send your instrument with full insurance. Please pack your instrument properly with plenty of packing peanuts and bubble wrap. Use at least 10 cm of packing material on all sides of your instrument. If you are not sure about the best way to pack your instrument we will send you a shipping box with packing material and a shipping label to send your instrument to us, if you would like this service please let us know.